FAQs – frequently asked questions

• An alloyed aluminium bar of high quality with a solid release button.
• A pulling rod also made of alloyed aluminium and a screwed in hock.
• A common curtain stopper.

2) Does the Curtain Butler need special care?
No, the Curtain Butler does not need maintenance or means of care.

3) Why do the curtain wheel rings have to be arranged as close to the release button as possible?
If the first wheel ring is in a certain distance to the release button, it might happen, that the pulling rod is loosing the track when in use. Furthermore this position improves the gliding across.

4) Why must the pulling rod be hung in behind the first wheel ring before it is pluged in?
If the Curtain Butler is already adjusted, it is quite difficult to arrange the pulling rod (hook of the pulling rod) adequately.

5) Why is it wrong to hang the hook into the wheel ring?
The hook hung „into“ the .wheel ring would stick between the upper side of the tread and the underside of the release button.

6) Which size/ thickness should the tread of the curtains have?
The curtain boards usual in trade are between 1 and 2mm thick. These can of course be provided by the curtain butler.

7) Are there also stronger curtain boards/ treads?
Yes, but these can only be found in hotels, hospitals, public buildings, etc. They are sometimes arranged by professionals like decorators/ designers. The Curtain Butler is not meant for professional use.

8) How can I put the Curtain Butler into the curtain board?
The horizontal parts of the two metal sheets should be pushed inbetween the groove of the curtain board until there is a distinct obstruction.The vertical parts of the metal sheets are positioned parallel on the tread. Underneath the curtain board there are four plastic balls. By their support it becomes easy to plug in and additionally they have a spring function. Plugging in from the side or by the notch works according to the same principal. You can find detailed information in the instruction.

9) Can I be sure that the Curtain Butler will stick to the curtain board without further support after I have plugged it in?
Yes, but curtains should not exceed the permissible weight of 4kg. The Curtain Butler could handle even more weight, but the curtain board may be damaged under these circumstances.

10) What is to be minded before applying the Curtain Butler for the first time?
Basically one has to read and to draw attention to the ownern´s manual.
And here some more tips:

• Don´t stand on the curtains when you take the wheel rings across!
• Take care that the wheel rings do not get caught in the aluminium board!
• Take care that the curtain fabric does not get in a muddle at the lower end of the aluminium board or at the stopper!
• Some curtain boards may be plastered in, therefore pieces of plaster have to be removed!
• If the wheel rings are hindered from gliding through, don´t try with force! (There is the danger of damaging the curtain string and the metal sheets). It is better to remove the Curtain Butler and to check e.g. the distance of the individual wheel rings, the measures of the curtain board, whether the hooks are clinged together or the fabric is muddled ...!
• If the curtain board (tread) is damaged, plug in theCurtain Butler cautiously and hold it if necessary in the right angle to the curtain board!

11) Why is it better to pull the curtain through by hand after the first wheel ring has glided in?
Certain kinds of curtain string, especially gathered string, can lead to varying distances of the wheel rings, when pulled through by the pulling rod. There is no way of gliding through. If you use less varying curtain strings, e.g.. folded string, there should be no problems in pulling through with the pulling rod!

12) Can I use the Curtain Butler when my curtain board is supplemented by an ornamental board?
Ornamental boardsadjusted to the side do not have a negative effect.

13) Is there a difference in working with one or multitracked curtain boards?
No, each individual groove can be dealt with by the Curtain Butler.

14) What do I have to draw attention to if my curtain boards are furnished with courner connections?
Decisive for the use of the Curtain Butler is the position of the notch for threading in. This should be found in a straight part of the curtain board. Not to be recommended are notches, that are arranged immediately after a curve in the direction to he wall. Even if the necessary characteristics for the notch are given, this may cause problems in gliding through.

15) Do I have to add wheel rings in the curtain string if the distance of the rings is more than 75mm?
This measure is related to the way the curtain is made and is only a recommendation. Try to hang up the curtains with the Curtain Butler first. If there are problems in gliding across, remove the Curtain Butler again and add wheel rings to the string in an appropriate amount.